LOKO

PRIVACY POLICY

Effective Date: 2023:01:01

Thank you for using LOKO Buy and Sell ("the App"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our services. By using the App, you agree to the terms and practices described in this Privacy Policy.

Information We Collect

• Personal Information:We collect personal information that you provide directly to us, such as your name, email address, phone number, and any additional information you choose to provide when creating a shop account or using our services.
• Usage Data:We may automatically collect certain information about your device, including your IP address, device type, operating system, and browser information. We may also collect information about how you use the App, such as your interactions with the features.
• Location Information:With your consent, we collect and process your approximate location information to offer location-based buying experience.

Use of Information

• Provide and Improve Services: We use the collected information to provide our services and facilitate communication between buyers and sellers. This includes processing transactions, enabling secure logins, and enhancing the functionality and usability of the App.
• Communications: We may use your contact information to send you important notifications, updates, promotional materials, and marketing communications related to our services. You have the option to unsubscribe from these communications at any time.

Information Sharing

• Service Providers:We share your personal information with trusted third-party service providers who assist us in operating, maintaining, and improving the App. These service providers are obligated to maintain the confidentiality and security of your information and are restricted from using it for any other purpose.
• Legal Compliance and Protection:We may disclose your information if required by law, legal process, or governmental request.

Data Security

We take the security of user data seriously and have implemented industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data. These measures include encryption, access controls, and regular security audits. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

The app developer retains user data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Data is retained to facilitate app functionality, provide customer support, comply with legal obligations, and improve the user experience. The retention period is determined based on the necessity of the data, the legal requirements, and the app's operational needs

Data Deletion

Users have the right to request the deletion of their personal data from our app's systems. To initiate a data deletion request, users can:

1. Use the delete account button under the shop information
2. Use the following web application link manage.loko.co.ke
3. Contact our support team at +254717834488 or email buyandsell@loko.co.ke with the reference as the telephone number used to register in the app

Once a valid request is received, we will make reasonable efforts to delete the requested data within 72hours in accordance with applicable legal requirements.
However, please note that certain data, like sales data, may be retained for a specific period of time due to legal obligations or legitimate business interests, such as to resolve any disputes arising.

Your Choices

• Account Information:You may access, update, or delete your account information by logging into your account settings within the App. Please note that deleting your account will result in the permanent loss of your data.
• Location Information:You can manage your device's location permissions through the App's settings or your device settings. Please note that disabling location services may limit certain features and functionalities of the App.

Changes to this Privacy Policy

Time to time to reflect changes in our practices or legal requirements. We will notify you of any material updates by posting the revised policy on the App or through other communication channels. It is your responsibility to review this Privacy Policy periodically.